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⚡ 130 words · 43 sec
PUBLIC
🛠 NETWORK OPERATIONS⚡ 43 SEC

Fixing it is not where the job ends 🐧

A felted wool penguin writing on a report sheet at a desk with an iMac and a wall clock
🔧 Fixing it first
Not Finished

With a fault, fixing it is not where it ends.

Every Second

For a customer whose line is down, every single minute and second is heavy, so first of all it is about speed.

📝 Then, the record
After Recovery

But after the recovery, the job of leaving a record is waiting.

Four Things

What happened, at what hour and minute. How far the impact reached. At what hour and minute, what response was made. When it recovered.

One printed report page on a desk with a pen resting on it and a simple desk clock beside
Accurately Kept

All of that has to be kept accurately.

🏢 Sometimes, outside too
Going Outside

When a fault gets large, it is not only an internal report. Sometimes documents are needed for the other carriers, for related organisations, and in some cases for public authorities.

That Far

Not just fixing it, but accurately writing down what happened, how we responded, and how it recovered. I realised the job goes that far.

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